LEC Hotel Front Desk Clerk- Part Time

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Provides friendly and efficient service to guests during check in/check out procedures. 
*  Makes and confirms reservations and assists guests with problems or questions. 
*  Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). 
*  Performs Front Desk, Call Center, and other Hotel-related duties when necessary. 
* Keeps supervisor informed of any problems. 
* If assigned to "grave shift," performs Night Audit duties and completes Flash Report in a correct and timely manner. 
* Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. 
*  Maximizes resort revenues by selling reservations based on predetermined rate strategies. 
* Accurately enters all reservations into the computer system according to departmental policy and procedure. 
*  Provides information to guests regarding local services and events. 
* Assists the Player Development team with all reservations and requests.
*  Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. 
*  Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. 
*  Remains current on all casino activities and assists guests with all inquiries. 
* Answers phone and assists with clerical tasks.
*  Ensures that rooms are clean prior to issuing keys.
*  Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. 
*  Maintains an operating bank, renders bills, and issues change. 
*  Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. 
* Responsible for the control of safe deposit transactions. 
*  Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests' problems/concerns are resolved in a prompt, courteous, and efficient manner. 
*  Takes appropriate steps to maintain Hotel security and safety. 
*  Handles PBX switchboard as directed. 
*  Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.
*  Performs duties in a safe manner; reports any potential safety hazards to management staff. 
*  Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. 
* Maintains strict confidentiality in all company matters.

Qualifications:

* Must be at least 18 years of age.
*  High School Diploma or equivalent required. 
*  Prior hospitality or Front Desk experience preferred. 
*  Strong computer skills with proficiency in Microsoft Office applications preferred. 
*  Ability to maintain a high level of confidentiality and professionalism. 
* Must possess excellent customer service and interpersonal skills.
*  Must have good written and verbal communication skills; must be fluent and literate in English. 
*  Must have basic math and money handling skills. 
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have ability to work efficiently in a team-oriented environment. 
* Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. 
*  Must be able to work a flexible schedule including nights, weekends, holidays, fluctuating days off, and overtime as needed. 
*  Ability to tolerate second-hand smoke, noise, and bright lights. 
* Ability to work at a fast pace in often crowded/noisy environment.
*  Must meet professional appearance standards as prescribed by company policy. 
* Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
* The employee must be able to lift and/or move up to 50 lbs.
			

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Penn National Gaming, Inc.

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