LEC F&B Server- Part Time

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Adheres to all departmental and property policies and procedures regarding guest service standards. 
* Greets and welcomes each guest seated in assigned station.  
* Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. 
*  Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  
* Suggests items to guests based on expressed guest preferences.  
* Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. 
*  Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. 
* Resolves service issues according to established guidelines. 
* Itemizes, totals, and presents check for payment to correct customers.  
* Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  
* Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. 
* Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  
* Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. 
* Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. 
*  Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
*  Performs duties in a safe manner; reports any potential safety hazards to management staff. 
* Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. 
*  Maintains strict confidentiality in all company matters.

Qualifications:

* Must be at least 19 years of age. 
* High School Diploma or equivalent preferred. 
*  Minimum two (2) years of food server experience in a high-volume, full-service restaurant. 
*  Must have excellent customer service and interpersonal skills. 
*  Must be able to read, write, speak, and understand English. 
* Ability to maintain a high level of confidentiality and professionalism. 
*  Must have knowledge of table service procedures and table etiquette. 
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
*  Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed. 
* Ability to tolerate second-hand smoke, noise, and bright lights. 
* Ability to work at a fast pace in often crowded/noisy environment. 
* Must meet professional appearance standards as prescribed by company policy. 
*  Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
* The employee must be able to lift and/or move up to 50 lbs.
			

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Penn National Gaming, Inc.

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