LEC Banquet Server- Part Time
US-IN-Lawrenceburg
Careers (PNG Apply)
Req #: 123067
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. * Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. * Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). * Suggests items to guests based on expressed guest preferences. * Resolves service issues according to established guidelines. * Assists bus persons, as necessary, in bussing, cleaning, and setting tables. * Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. * Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. * Operates and maintains equipment as required in accordance with established guidelines and safety procedures. * Prepares dessert area and banquet line. * Directs guests to appropriate areas and provides assistance by explaining room layout and event details. * Attends to guests' needs and correctly executes the proper sequence of service. * Provides beverage service to guests as indicated by event guidelines and management. * Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff. * Transports service items from the back of the house into function area. * Completes assigned side work as directed. * Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. * Performs duties in a safe manner; reports any potential safety hazards to management staff. * Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. * Maintains strict confidentiality in all company matters. Qualifications: * Must be at least 21 years of age. * High School Diploma or equivalent, with previous food server experience in a high-volume restaurant preferred. * Knowledge of wine service, table service procedures, and table etiquette strongly preferred. * Must be able to read, write, speak, and understand English. * Must have excellent customer service and interpersonal skills. * Ability to effectively work independently and as part of a team. * Ability to follow all departmental and property policies and procedures. * Ability to share or divide attention among several ongoing activities, projects, or assignments. * Ability to tolerate second-hand smoke, noise, and bright lights. * Ability to work at a fast pace in often crowded/noisy environment. * Must meet professional appearance standards as prescribed by company policy. * Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. * Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. * The employee must be able to lift and/or move up to 50 lbs.
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