LEAD GUEST ROOM ATTENDANT
US-NM-Hobbs
Careers (PNG Apply)
Req #: 132033
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Provides counseling and supports employees in meeting their responsibilities and becoming part of the team * Monitors job performance daily, executes and issues room inspection and area inspection feedback to guest room attendants and laundry attendants * Coordinates daily room assignments in the absence of the executive housekeeper * Ensures that rooms are being updated on a timely basis * Ensures all employees follow hotel policies and procedures * Expedites and oversees special requests from the Front Desk * Motivates employees to provide superior customer service to our guests * Meets the attendance guidelines of the job and adheres to departmental and company policies * Ensures that linen and supplies are tracked and accounted for daily * Responsible for providing exceptional Red Carpet Customer Service to all guests * Any other duties as assigned by management Qualifications: * High school diploma or equivalent * Must be highly motivated and self-directed with a minimum of one year experience in hotel/housekeeping operations * Must be proficient in Microsoft applications (Excel, Outlook, Word) and have the ability to become proficient in LMS * Excellent interpersonal and customer service skills * Effective communication skills (verbal and written) * Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift * Must be able to perform the physical job duties of line employees in emergencies * Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level * Must be able to tolerate cleaning chemicals without developing an allergic reaction * Must be able to work in areas containing second-hand smoke * Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom * Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion) * Ability to perform duties with a sense of urgency * Must be well organized * Must be able to walk, stand, and work on hand and knees for long periods of time * Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
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