Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Do you enjoy supporting customers by resolving complex Dynamics 365 issues while continuously developing your skills across the Microsoft ecosystem?
* Want to work as part of a collaborative team focused on service excellence, clear communication, and continuous improvement?
* Would you like to join a global organization helping customers move their infrastructures and applications into the cloud?
Practical Information
Location: Romania (Bucharest or Timisoara) or Bulgaria (Sofia) | Reports to: Team Lead Services | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Romania or Bulgaria | Language Requirements: Fluent in English and any other language is welcome
We're looking for an Associate Consultant (Power BI/ D365) to join our Global Delivery Team. In this role, you will help ensure incidents and service requests are delivered efficiently and in line with customer expectations. You will work with colleagues across the support organisation, managing tickets confidently, collaborating with customers, and continuing to build your expertise across the Microsoft 365 ecosystem.
Key Responsibilities
* Ensure incidents and service requests are fulfilled in line with service level agreements and customer expectations
* Receive and work on tickets after initial triage and investigation by the Service Desk and Associates
* Self-assign tickets based on experience and confidence handling the issue
* Collaborate with customer representatives and Associates to gather all necessary information to resolve incidents or fulfil service requests
* Request support from senior consultants when more advanced assistance is required
* Raise Microsoft Premier Support tickets with approval from the Team Lead
* Continuously expand knowledge across the Microsoft 365 ecosystem as part of an agreed personal development plan
Qualifications:
* Several years of proven experience in a customer or end‑user facing technology support function
* Good knowledge or demonstrated technical experience with Dynamics 365 Online (Finance & Operations, Customer Engagement) and/or the Power Platform, Power BI
* Extensive knowledge of user account administration (Dynamics 365 / Azure Active Directory)
* Ability to assist users with troubleshooting, guidance, and training on effective Dynamics 365 usage
* Experience diagnosing and resolving functional and technical Dynamics 365 issues, including performance, configuration, and integration problems
* Proficiency in developing solutions using Power Platform (Power Apps, Power Automate, Power BI)
What's on offer
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
* A mentor who supports your successful start and is at your side with advice and action
* President's Club: Recognition awarded by leadership and your peers
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
* Lifelong education: A variety of training and development opportunities
* Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
Share this job:
Share this Job
