Knowledge/Content Management Administrator
PL-Wroclaw
EMEA | English
Req #: 41701
Type: Regular Full-Time
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Overview: Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible. Ready to join us? About this opportunity Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign (r) is looking for a Knowledge/Content Management Administrator. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. As Knowledge/Content Management Administrator you will be systematically collect information from multiple business sources for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies. Identifie problems and solutions to be captured in the sector's knowledge base(s). You will develop knowledge-based systems, databases and expert systems that interact within the organization and to benefit customers including tools incorporated into end-user applications. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign(r)) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles. The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days). In this role, you will * Continuously update and capture new information and knowledge articles to meet departmental metrics. * Ensure the integrity and usability of the knowledge base. * Contribute to knowledge base articles by identifying end-users' problems and solutions. * Organize, leads, and facilitates cross-functional project teams. * Collect data to drive organizational continuous improvement initiatives. * Interact with stakeholders to understand their business needs and requirements. * Support in monitoring database usage and compiling feedback. * Collaborate with cross-functional teams to address customer needs. * Support the development of metrics that provide data for future improvement opportunities. * Measure performance against process requirements. * Resolve complex issues by following company standards. * Translate business objectives and requirements into functional and system specifications. * Assist and support the design and development of required knowledge interfaces and enhancements In this role, you'll need * Normally requires a Bachelor Degree * Typically has 1-3 years of directly related experience * Proficiency in English is desirable for this position. * Attention to details. * Salesforce experiece. * Proficient with computers and standard software programs (Excel, Word, e-mail, etc.). * Intermediate Project management skills * Basic proficiency in business analytics to anticipate the impact of emerging technologies and adjust. * Strong problem-solving and critical thinking abilities * Intermediate level Excel certification * ITIL certification * Basic Data Analytics Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire. Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: Align Technology (Poland).pdf #LI-AB1 #LI-Hybrid Responsibilities: ABC Responsibilities Qualifications: ABC Quals
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