Overview:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
Responsibilities:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:
Junior Operations - Sales Support
SoftwareOne
Scope: Full time | Office: Mexico City | Hybrid
This role plays a key role in the Software & Cloud Marketplace Delivery Model, offering early and direct access to clients. They have direct interactions with clients to ensure better end-to-end accountability for the respective quote process.
How a day-to-day would look like in this role
* Scoping, client query handling (on-catalogue) and quote creation through SoftwareOne Delivery CRM (OneWorkplace).
* Non-strategic renewal management (on-catalogue).
* Vendor engagement (on-catalogue).
Performance KPIs
* Client Satisfaction Score (CSAT).
* Service Level Agreement (SLA) performance.
* Win rate quote to order.
* Number of cases.
Qualifications:
* Bachelor's Degree in Business Administration, international affairs or related fields.
* Excellent English Skills (B2+ level: Written & Verbal).
* Preferred 1 years' experience Customer service experience.
* PC proficiency, and MS Office knowledge.
Desired Qualifications:
* Experience using AI tools (e.g., Copilot).
* Exposure to North American clients and exchange programs.
* Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow).
* Understanding of software licensing models, cloud services, and SaaS procurement.
Soft Skills:
* Customer oriented, active listening.
* Analytical abilities.
* Team-oriented, reliable.
* Proactive and motivated to take initiative.
* Organization: Excellent multitasking and time management skills.
* Meticulous: Strong attention to detail.
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Why should you join the team?
* Employee Recognitions Programs
* A variety of training and development opportunities
* A work-life balance
* Vacations
* Employee Referral Bonus Program
* Multicultural team interaction
* Giving back to society- employee initiatives
* ONE TREE PLANTED -> one tree for each hiring globally.
* Corporate events/ team buildings
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At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
Qualification and Skills
Independent Software Vendors (ISVs)/category expertise
Understanding of business problems and respective software solutions
Strong verbal and written communication.
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