Journeyman Service Desk Administrator
US-VA-Sterling
Careers (External)
Req #: 4964
Type: Full-Time
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Overview: GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Sterling, VA and is a fully remote position. Responsibilities: * Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. * Provide supplemental hands-on desk-side support when required. * Meet contractual Service Level Agreements (SLAs) in regard to speed to answer, first call resolution, abandonment rate, and customer satisfaction. * Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. * Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10. Qualifications: * High School with 0 - 3 years Tier 1 support (or commensurate experience) * Secret clearance with ability to obtain and hold
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