Investigation Request Specialist
US-FL-Lakeland
JKC Careers
Req #: 5934
Type: Regular Hire Full-Time
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Overview: YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The primary purpose of the Investigation Request (IR) Specialist position is to investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy to promote a positive patient experience. The IR Specialist will also identify and track errors to contribute to overall process improvement. Responsibilities: KEY RESPONSIBILITIES: * Investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience. * Responsible to track and monitor errors for coaching and improving quality. * Handle escalations promptly and with intention to deliver effective and efficient results. * Assist Pharmacists, Pharmacy Supervisors and Trainers in coaching, training, and directing department personnel. * Attend/Host pertinent meetings when necessary. * Identify system defects as well as future enhancement requests for overall process improvement. * Assist leadership with reporting as needed. * Respect and maintain confidentiality guidelines of HIPAA. * Follow and aid in enforcement of all company policies and procedures. * Responsible for other tasks and projects as assigned. The above duties are meant to be representative of the position and not all-inclusive. Qualifications: MINIMUM JOB REQUIREMENTS: * Registered Technician with the State of Florida in good standing * Certified Pharmacy Technician preferred * High School Diploma or equivalent Business Experience: Three-years minimum of pharmacy experience. Two-years minimum of training or leadership experience preferred. KNOWLEDGE, SKILLS & ABILITIES: * Exceptional verbal and written communication skills that are effective, thoughtful, and courteous. * Attention to detail. * Focused and collaborative team player, who can work in conjunction with pharmacists, other departments, patients, physicians and management. * Demonstrated ability to work independently with little supervision and meet daily deadlines. * Ability to perform repetitious work accurately. * Excellent time management and organizational skills. * Thorough knowledge and understanding of Pharmacy Operating Systems including ePostRx, IRIS and CRM. * Proficient in MS Word, Excel, Power Point. * Current understanding of state Board of Pharmacy and HIPAA healthcare communications regulatory issues. PHYSICAL DEMANDS: * Location of job activities 100% inside * Noise and/or vibrations exposure * Reaching (overhead), handling, and feeling * Stand and sit for prolonged periods of time. * Lift, carry, and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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