Intern - Technical Support
US-IA-Waterloo
careers
Req #: 157973
Type: Student No Benefits
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Overview: We are seeking an IT Technical Support - Intern! As a member of the Client Device Support (CDS) team, you will provide limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements. Location: Onsite- Allen Hospital, Waterloo, Iowa. Hours: Monday-Friday, Daytime Part-Time: Up to 20 hours/week Responsibilities: What You'll Do: Under direction from IT Technical Support Specialists and/or their supervisors: * Performs quarterly end of lease activities as assigned. * Assists on local and enterprise IT projects. * Works collaboratively and closely with local CDS team members to ensure customer satisfaction * needs are accomplished in acceptable timeframes. * Performs necessary system upgrades, repairs and maintenance on computer systems and * peripherals. * Installs, integrates, and configures new computer systems. * Utilizes problem tracking system and procedures utilized by IT, and communicates needed * changes to the system administrator Qualifications: What You'll Need: Education: High school diploma or GED AND currently enrolled in post-secondary education towards a degree in Information Technology or related field. Experience: Requires experience with personal computers Licenses/certifications: Valid driver's license when driving any vehicle for work-related reasons Knowledge/skills/abilities: * Basic knowledge of computer systems and software * Strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates * Must have basic telephone and typing skills * Ability to work as a team member, creating and maintaining effective working relationships
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