Intake Lead - Multi-Site Paper Intake, Scanning & Remittance Processing
US-DC
Careers (External)
Req #: 6552
Type: Full-Time
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Overview: GovCIO is currently hiring for an Intake Lead to oversee all front-end intake operations for physical mail and documents, including subcontractor site coordination, scanning workflows, logistics, and remittance processing for a federal digitalization initiative. This position will be located in Washington, DC and will be a hybrid position. Please note: The contract has not been awarded; this position remains unfunded and is contingent upon the award of the contract. Responsibilities: Responsible for managing all front-end operations of a federal digitalization effort involving physical mail intake and document scanning. This includes coordinating activities across multiple subcontractor-managed and co-managed intake sites, overseeing logistics, document handling, scanning quality, and remittance processing. The Intake Lead ensures site standard operating procedures are followed, SLAs are met, and intake operations integrate seamlessly with downstream processing workflows. * Oversee the full lifecycle of physical document intake operations at all contractor and partner-operated sites. * Create, conform, and update (as required) standard operating procedures across all sites. * Coordinate secure receipt, barcoding, and logging of 90M+ incoming submissions per year. * Standardize and supervise the opening, sorting, categorization, and preparation of documents for scanning. * Manage high-volume scanning operations, including envelope and content imaging, with quality control checks for legibility and completeness. * Identify, record, and route all discovered payments and remittances (checks, money orders, etc.) in accordance with client protocol: * Handle exception documents, such as imperfect or misrouted submissions, with 2-day routing and tracking. * Oversee site compliance with client requirements, NARA retention, and PII/FTI protection standards. * Coordinate with logistics vendors for physical shipment reconciliation, secure returns, and inter-site document transfers. * Establish and monitor KPIs across sites (e.g., intake cycle time, scan success rate, remittance handling compliance). * Serve as primary liaison with subcontractor leads for intake workflow alignment, issue resolution, and reporting. Qualifications: Required Skills and Experience * Bachelor's with 12+ years (or commensurate experience). * 12+ years in high-volume document intake, scanning, or mail operations, including 3+ years leading multisite teams. * Demonstrated experience handling sensitive financial instruments (e.g., remittances) in a secure, auditable environment. * Knowledge of OCR/ICR technologies, barcode scanning systems, and document classification workflows. * Experience working with subcontractors and enforcing SOPs across distributed operational environments. * Strong familiarity with federal privacy and security protocols for handling PII/FTI/Remittance data. * Exceptional coordination, quality control, and operational leadership skills. Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.
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