Intake/Home Care Coordinator
US-IA-Urbandale
careers
Req #: 168218
Type: Full Time Benefits
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Overview: Home Medical Equiptment - Urbandale, IA Intake/Home Care Coordinator Full Time - 1.0 FTE Day Shift - Monday - Friday 8:00 AM - 4:30 PM (in office) Remote On-Call: * Rotation every 5-6 weeks * Monday - Friday 4:30 PM - 10:00 PM * Saturday - Sunday 8:00 AM - 10:00 PM Responsibilities: * Coordinate In-Home Care Services - Schedule initial home care appointments, arrange equipment delivery, and obtain insurance authorizations. Utilize the home care coordination team to ensure seamless service for patients and referrals. * Manage Patient Intake & Communication - Process incoming referrals, gather demographic and financial information, verify insurance benefits, and direct inquiries to the appropriate service lines. Maintain clear and professional communication with patients, referral sources, and third-party payers. * Ensure Compliance & Customer Satisfaction - Maintain knowledge of regulations, follow up with patients, and provide excellent customer service. Assist with team coordination as needed, participate in on-call rotations, and uphold UnityPoint at Home's reputation as a high-quality care provider. Qualifications: * One year medical experience/previous health care or home care related Intake/Coding + customer service experience * High-school diploma
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