Insurance Specialist
US-MI-Pontiac
United Wholesale Mortgage
Req #: 14882
Type: Regular Full-Time
Overview: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi Responsibilities: * Review and validate homeowner's insurance policies for coverage, dates, and accuracy. * Ensure timely receipt and input of insurance policy updates into servicing systems. * Monitor for lapses in coverage or insufficient policies. * Coordinate placement and cancellation of lender-placed insurance when required. * Notify borrowers of impending LPI actions and follow appropriate procedures. * Contact borrowers or insurance agents to obtain current insurance information. * Respond to inquiries regarding insurance coverage, escrow accounts, and LPI. * Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac). * Document all communications and actions accurately in the loan servicing system. * Work with escrow, loss mitigation, customer service, and other departments as needed. * Assist in audits, quality control reviews, and reporting. Qualifications: Must-Have Qualifications: * 1-3 years of insurance verification, mortgage servicing, or escrow experience * Knowledge of insurance terminology and mortgage industry practices * Strong attention to detail and accuracy * Excellent verbal and written communication * Ability to manage multiple tasks and deadlines * High school diploma or equivalent Nice To Have Qualifications: * Associate's or Bachelor's degree in finance, accounting, or related field * Familiarity with force-placed insurance processes * Experience with servicing platforms like Black Knight, LoanServ, or equivalent * Bilingual (Spanish)
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