Insurance Services Specialist
US-TX-Austin
External
Req #: 7240
Type: Full Time
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Overview: Position: Insurance Services Specialist Location: Austin, TX (on-site 5 days per week). After 90 days, will be hybrid Wednesdays & Thursdays in Austin office. Salary: $22/hr - $27/hr depending on experience + full time benefits Position Summary: This position will report to the Supervisor in Insurance Servicing and will directly support the requirements development and implementation of the Black Knight loan servicing system. This position requires the ability to research issues on mortgage loans. Responsibilities: 1. Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry; 2. Ability to meet deadlines while working under pressure; 3. Handle simultaneous tasks and projects in a fast-paced environment. 4. Able to work independently, as well as part of a team; 5. Good business writing skills; 6. Analytical and organized; 7. Excellent verbal and written communication skills; 8. Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite; 9. Ability to interact professionally with a diverse group, including senior executives, managers, subject matter experts, and third-party business partners; 10. This position will be responsible for maintenance of loans with escrowed hazard insurance and active flood zone dwellings; 11. Assists in retrieval of requested insurance and flood related documents; 12. Assists in clerical duties related to insurance and flood mail as requested; 13. Assist with data entry of insurance and flood information; 14. Assists in reviewing insurance and flood documents as requested; 15. Assist in maintaining and preparing insurance and/or flood report data and records; 16. Works reports centralized on insurance and flood on a daily, weekly, monthly, and/or quarterly basis; 17. Works insurance and flood related tasks within MSP; 18. Works to handle flood and/or insurance coverage disputes; 19. Works to streamline insurance, flood monitoring processes; 20. Communicates with insurance and flood vendors as needed; 21. Communicates as needed with originations and servicing regarding insurance and flood guidelines and requirements; 22. Communicates with borrowers, insurance agents, and title companies as necessary to resolve inquiries; 23. Assist in researching and resolving complaints; 24. Handles additional reporting as directed by management; 25. Assists in other areas of Servicing as needed. Qualifications: Desired Education/Experience: * MSP knowledge * 2+ years of mortgage servicing experience Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. [EOE/M/F/D/V. Drug-free workplace.] Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. #LI-JS3
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