Overview:
The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.
Responsibilities:
Key Responsibilities:
* Analyze current work processes and system applications utilized by various departments to identify performance gaps and opportunities for improvement
* Design, develop, and implement coherent and concise online training courses, instructor-led training (ILT) materials, comprehensive lesson plans, and user support documentation that enhance user skill and business capability
* Collaborate effectively with project managers, business analysts, developers, subject matter experts (SMEs), and end-users throughout the entire project lifecycle, from initial needs assessment to post-evaluation and iteration
* Provide responsive and effective end-user support and consultation as necessary
* Offer instructional design strategy, consultation, and guidance to internal partners and peers
* Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Qualifications:
Education and Experience:
* A Bachelor's degree in Instructional Design, Communication, Education, or a similar field
* Equivalent professional work experience in instructional design, learning and development, or a related field
* A demonstrated desire to learn an exciting new set of skills in a career focused on teaching others and enabling excellence
* The proven ability to effectively interact, influence, and collaborate with all levels of the organization, including senior leadership
* Practical Experience (Familiarity or proficiency with the following is preferred):
* Designing and developing learning for online and mobile delivery platforms
* Developer applications such as Articulate Storyline, Adobe Captivate, InDesign, or Adobe Creative Suite (Experience with Microsoft PowerPoint, Word, or Google Office Suite is essential)
* Video production, editing, and integration into learning materials
Skills and Qualifications:
* A strong talent for analyzing, organizing, and synthesizing complex information, and communicating that information clearly and effectively through verbal, written, visual, and media-based modalities
* An ideal mix of decisiveness (the ability to drive projects forward) and adaptability (the agility to adjust strategies based on feedback and results)
* Flexibility, innovation, and the ability to effectively manage and prioritize multiple complex projects in a challenging, fast-paced environment
Visa sponsorship not available for this role
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