Insight Engagement Specialist
US-FL-Sarasota
Dental Care Alliance
Req #: 32100
Type: Full-Time
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Overview: Dental Care Alliance is seeking an Insight Engagement Specialist (IES). The talent acquisition and retention team is looking for a smart, driven, problem solver to provide support for the evolving recruiting and engagement process and systems. This is a full-time remote position. Candidates located in Sarasota, Florida are preferred however, all candidates must be located in; AZ, AR, CO, CT, DE, FL, GA, IL, IN, MD, MA, MI, MN, NJ, NY, OH, PA, TX, VA, or WV. This role will assist in curating an engaged company culture by delivering data analysis, scalable analytics and insights that will inform the business and support DCA's business strategy and culture of service. Through curious, innovative, and analytical thought, the IES will build dashboards for talent metrics and employee engagement, report on communication and engagement initiatives, current and new employee satisfaction, and gauge company-wide net promoter scores. Partnering with the VP, Communications and Culture and other senior leaders, evaluate progress and identify and assist in mitigating barriers in order to achieve targeted results. Understand and champion the interdependencies of team member and doctor engagement with patient experience/satisfaction, practice success and overall business health. Identify the aspects of our environment that promote or detract from employee engagement and provide insights and tools for improvement. The ideal person will be detail orientated, organized, work effectively with internal and external contacts, can process complex transactions, and support the operations team. The successful candidate will have exceptional communication and organizational skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. The candidate must also possess strong analytical and critical thinking skills, while providing world-class customer service. The ideal candidate is a self-driven individual with bias for action that identifies issues and gaps and is eager to resolve them. There is great opportunity to grow in this highly dynamic role Responsibilities: Serve as primary liaison, to receive, triage and/or respond in a timely manner to all provider inquiries; provide accurate, valid, and complete information using the correct methods/tools Partner with Communications and Talent Acquisition to drive positive results for attraction, retention, and engagement Track, trend and analyze retention and engagement data to identify both opportunities to improve team member experience and implement future best practice Identify insights and champion improvement initiatives Prepare and present findings to senior leadership on a monthly, quarterly, and annual basis Gauge usage and engagement of company communication tools Deliver precise and accurate data for the Talent Acquisition and Communications dashboards Refine and updates metrics reported on the dashboards Assist in creating and delivering employee engagement and pulse surveys, including the reporting and monitoring of results and associated action plans Collaborate with Chief Clinical Officer and VP, Communications and Culture to develop partner doctor and all doctor communication vehicle Administer, refine, and report metrics from hiring manager, new employee, and post-close affiliation survey results Partner with Consumer Experience Specialist to monitor and analyze net promoter scores, social media presence and reviews and other crowd-sourced data Update the clinical and organizational intranet pages and other communications with doctor- and engagement-focused news Serve as administrative lead for recognition and reward platform, including updating membership records and infrastructure; drive continued adoption and welcome/train new hires Demonstrate the highest degree of discretion and confidentiality. Drive continuous process improvements to meet team objectives Analyze data and investigate problems to implement scalable solutions Set up and track continuing education opportunities to align to licensure requirements Participates in continuous quality improvement activities Perform other associated administrative duties, as needed Qualifications: Bachelor's Degree in Business, Hospitality, Healthcare, or equivalent professional experience strongly preferred 2+ years of HR administrative support including data entry Experience in dental practice, healthcare, or support or service center highly desirable Excellent communication and client relations skills Excellent computer skills Flexible, ability to multi-task and work with changing priorities and deadlines Must be able to work independently and value a team environment Must be highly creative and have a servant leader attitude Strong command of Microsoft Office including Excel, SharePoint, Word, and PowerPoint Ability to understand, collect and analyze data and independently drive process improvement Proven track-record of quality and productivity metrics Previous experience in managing confidential and sensitive data and adhering adhere to strict confidentiality standards Problem-solving and critical thinking skills Attentive to detail and ability to perform assignments while following company mission and vision Champion and demonstrate the U-SMILE core values
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