Inside Sales Rep
MX-Mexico City
Latin America
Req #: 110498
Type: Employee|Employee|Regular Full-time
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Overview: Independently, or as part of a team, contacts existing and/or prospective customers by telephone. Observes and participates in identifying products and/or services that can benefit customer's needs. Responsible for selling relatively simple products or services to end user or channel partner accounts. Typically, smaller accounts, unless partnered with a more senior Account Manager or Channel Manager. Responsibilities: * Knowledge/Expertise * Technical Skills - Requires basic technical product knowledge * Knowledge of Zebra - Has solid understanding of Products/Services sold * Sales Skills - Understands Solution Selling concepts and overcomes customer objections; solid communication skills * Managerial Skills - Understands where to turn for answers * Business Acumen - Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits) * Market/customer Knowledge - Understands competitive strengths and weaknesses * Solution Complexity/Strategic Thinking * Nature of Problems Solved - Solves routine, simple problems (e.g., overcoming common objections) * Role in Addressing Problems - Understands and responds with answers to customer's technical questions * Complexity of Solutions - Typically low to medium complexity (e.g. routine feature/benefit analysis) * Freedom to Act * Level of Guidance - Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems * Takes Direction From - Supervisor and established practices and policies * Customer Interface * Role - Acts independently or as a team member * Level of Customer Contact - End users for small items; retail management or influencers on larger teams * Main Level of Interaction - Participates in the process or closer for smaller sales * Required Knowledge of Customer - Buying drivers and unique business challenges * Accountability * Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses * Relative Size and Scope - Relatively small individual quotas for the business overall * Types of Projects - Many small routine deals * Strategic Impact for Zebra - Low/short-term Qualifications: Qualifications: * Bachelors or equivalent experience * 2-4 years of applicable experience * Requires basic technical product knowledge * Understands Solution Selling concepts and overcomes customer objections; solid communication skills * Understands where to turn for answers Preferred Qualifications: Customer Service Skills * Empathy and customer-centric approach * Ability to resolve issues and answer inquiries promptly * Building trust and rapport with clients * High responsiveness and follow-through Analytical & Organizational Skills * Data-driven decision making * Strong attention to detail * Time management and multitasking in a fast-paced environment * Ability to prioritize leads and tasks effectively
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