Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you motivated by building long-term relationships with customers and helping them succeed?Do you enjoy balancing organization, problem solving, and proactive communication in a fast-paced environment?Would you like to grow your career while working closely with sales teams and key decision-makers?
Location: Madrid, Spain | Work Arrangement: Hybrid | Visa Requirements: EU citizenship or valid Spanish work permit required | Language Requirements: Spanish, English and Portuguese (mandatory)
Role IntroductionAs our new Customer Success Representative, you will manage relationships with existing customers, ensuring they receive exceptional support while identifying opportunities to strengthen long-term partnerships. You will act as a trusted contact for clients, helping them navigate solutions and maintain a high level of satisfaction.
You will collaborate closely with Business Development Managers, support sales initiatives, and handle operational activities such as quotes and orders. Your ability to stay organized, communicate effectively, and build consultative relationships will directly contribute to customer retention and business growth.
Key Responsibilities
* Maintain consistent daily communication with existing customers to support their needs and strengthen relationships.
* Build and expand relationships with key stakeholders and decision-makers within assigned accounts.
* Develop consultative relationships that help customers maximize the value of products and services.
* Collaborate with Business Development Managers to execute account plans that increase customer engagement and sales activity.
* Support customer and partner relationships through proactive outreach and telesales initiatives.
* Manage quote preparation, order processing, and day-to-day customer or partner requests.
* Stay informed on industry trends and software solutions through ongoing training.
* Act as a knowledgeable resource for customers regarding volume licensing programs and related solutions.
Qualifications:
Essential:
* Fluency in Spanish, English, and Portuguese.
* Valid authorization to work in Spain (EU citizenship or a valid work permit).
* Strong customer service and relationship-building skills.
* Excellent verbal and written communication.
* Ability to manage multiple tasks, prioritize effectively, and stay organized.
Desirable:
* Experience supporting customers or partners in a sales or account-focused environment.
* Familiarity with technology or software solutions and industry trends.
* Proactive mindset with the ability to work independently and take initiative.
What's on Offer
* Opportunity to grow your career within a customer-focused commercial environment.
* Exposure to international clients and multilingual collaboration.
* Hybrid work model supporting flexibility and productivity.
* Continuous learning and development through product and industry training.
* A supportive team culture focused on collaboration and shared success
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