Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?
* Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?
* Keen to join a global tech company operating across 70+ countries?
As our new Inside Sales, you drive exceptional customer experiences and enable seamless delivery for some of our strategic Elite and DSC accounts. As the delivery counterpart to our Account Managers, you will take full ownership of execution, resolve escalations, and ensure every interaction reflects excellence. You will work closely with Sales and DSC teams to keep everything aligned and moving smoothly, while supporting sales through efficient handling of operational and off‑catalog ISV activities.
Main Responsibilities:
* Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
* Monitor and manage the end-to-end delivery process, ensuring accuracy, speed, and quality.
* Coordinate and support Operations Managers across multiple countries, where applicable.
* Act as the primary escalation point, driving root-cause resolution and preventing recurring issues.
* Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
Qualifications:
* Strong customer-focused mindset with a commitment to service excellence.
* Proven experience in IT operations or a related IT business environment.
* Demonstrated success in an operations management role, with strong ownership and accountability.
* Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
* Excellent communication, organisation, problem-solving, and attention to detail, with the ability to multitask effectively.
Nice to have
* Experience working with cloud services or cloud-based solutions.
* Exposure to software licensing, vendors, or IT service delivery models.
* Familiarity with global or regional delivery operations.
* Experience supporting sales or customer-facing teams.
* Knowledge of ITIL or service management best practices.
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