Overview:
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for Informatics Marketing Assistant to support the very successful growth of our businesses across South Korea. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented application teams have over the years delivered great and sustainable technical solution.
As Informatics Marketing Assistant, this role will combine excellent scientific skills with strong commercial business acumen, and the desire to contribute to the customers' success by helping them choose the best system solution from Waters product portfolio to address the customers' analytical challenges. Informatics Marketing Assiatant performs application support in Informatics applications. Specializes in training support among application support. Focuses on food and environmental, chemicals, pharmaceuticals, and life sciences markets.
The growth of the Informatics market has made customer support more critical after sales of informatics products. Domestic pharmaceutical companies are also building informatics systems that meet the requirements of international regulatory agencies, and customers want to use these systems in accordance with global regulations.
Customers demand high-quality and detailed post-sales support. We need a support plan that meets the needs of these customers.
Responsibilities:
Informatics post-sales support.
* On-site Application support for informatics customers
* Software User training instructor for customers
* Software Administrator training instructor for customers
* Empower custom field training instructor and consultant for customers
* Training service for data integrity customer process
* Support sales account managers and marketing specialist of Informatics team
* Handling and solving customers request/claims
Qualifications:
Education:
* Degree in Chemistry or Biology
Experience:
* Experience (1-2YR) in hi-tech industry would be advantageous
* Experience in using HPLC control software would be advantageous
* Experience in Pharm QC or QA work would be advantageous
Skills:
* Customer handling skills
* Sound communication and presentation skills
* Knowledge of HPLC
* Good in listening, speaking and writing English
* Strong customer-orientation with ability in developing and fostering long team effective relationships with key accounts & end users
* Adaptable to dynamic and changing environment, frequent travelling acceptable as well
* Highly organized / well-prepared / time management skills
* Strong interactive skills and a good listener
* Matured disposition, positive attitude and strong sense of dedication
* Action oriented and eager to achieve results
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