Overview:
As Product Specialist - Informatics: you are an ambassador of Waters and will bring to the market Waters' products and services. You will demonstrate a clear grasp of understanding the customers' business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings you a great degree of flexibility working in the field. Your role will be designated to either a territory and/or markets.
Responsibilities:
* Addressing new and existing customers in diverse markets (All Market: Informatics solutions)
2. Maintaining and developing existing customer and identifying and developing new accounts;
3. Regularly visiting customers within the assigned territory;
4. Organising, delivering and following up seminars and workshops at customer sites;
5. Providing customers with high quality technical advice whilst maintaining a focus on maximising the sales potential;
6. Collaborating, liaising and providing guidance and support across departments to ensure customer success. You will be working closely with all other groups at Waters (e.g. Instrument Sales, Chemistry Operation and Service dept etc.);
7. Formulating and successfully implementing business plans;
8. Planning and prioritising personal time and sales activities;
9. Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
10. Using related systems, e.g., Sales Force, Quotation system, with a keen mind on improvements and upgrades.
Qualifications:
Education:
* University Degree in Chemistry or Engineering or equivalent
Experience:
* 4-10 years of experience in IT solution or similar sales or service.
* Knowledge of Chromatography, Pharmaceutical Lab Compliance and its application
* Nice to have technical and practical solution Selling Experience, particularly in selling High end Technology products will be an added advantage
Competencies:
* Highly passionate individual with charisma, perseverance and determination, plus the ability to work effectively in competitive sales situations.
* Customer focussed with good level of listening skills.
* Ability to understand and communicate technical & commercial values.
* Good interpersonal skills with a positive sense of humour and is able to contributing as part of an integrated sales/service organisation;
* Good priority setting and organisational skills.
* Proficient English and regional Language Skills.
Travel:
* A clean driving license and a valid passport will be required.
* This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
* A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas.
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