InFlight Standards Reporting Specialist
SkyWest Airlines - Careers
Req #: 16387
Type: Regular Full-Time
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Overview: * Works eight hours per day during business hours and weekends, as needed. * Long periods of sitting, working on a computer, and reading. * Travel non-revenue space available (NRSA) or non-revenue positive space (NRPS) status for attending required meetings and trainings. * Maintain regular attendance. * This is a Department of Transportation safety-sensitive position Responsibilities: * Current or previous SkyWest flight attendant experience preferred with a minimum of one year in the position * Must be in good standing with SkyWest * Knowledge or ability to learn Microsoft Office Suite, and Adobe Professional, Ring Central, and Sabre software. * Knowledge or ability to learn SkyWest Online intranet and Company software. * Experience or ability to gain high degree of proficiency in IOR, VDR, Share Point and other web-based programs * Knowledge and understanding of InFlight policies and procedures and other interfacing policies and procedures with the InFlight Operations department * Self-motivated * Ability to respond quickly to change * Ability to manage stressful situations in a professional manner * Ability to maintain confidential information * Approachable, open-minded, and helpful * Extremely detail-oriented, organized, and skilled in problem-solving and prioritizing * Excellent communication and interpersonal skills * Must be a team player and contribute to a positive work environment * Ability to effectively manage correspondence in a timely manner. * Excellent written and communication skills. * Takes accountability for results * Knowledge of airline regulations and guidance preferred * Knowledge or ability to learn airline Safety Management System (SMS) and SkyWest policies and procedures preferred Qualifications: Primary job duties * Manages and maintains reports for EtQ system (Irregular Operations Reports [IORs]), FAA Request for Information (RFI), FAA Voluntary Disclosure Reporting Program (VDRP), FAA regulations, and mainline partner requests * Maintains InFlight regulatory and departmental archives Duties and Responsibilities * Irregular Operations Reporting (IOR) * Reads and analyzes complex daily report submissions from flight attendants for required content and identifies regulatory and/or policy deviations, requesting clarification, when necessary * Collaborate with InFlight and other departmental SMEs/leadership regarding IOR submissions to work on strategic solutions for identifying operational issues and improving others' understanding of policies * Sends weekly InFlight IOR status report to InFlight leadership team * Submits requested IOR information to mainline partners and other departments, as needed * Conducts training for new IF EtQ users to align with department proficiency and operational objectives * Request for Information (RFI) * Receives and returns RFI reports * Schedules and facilitates FAA interviews with flight attendant(s) * Interfaces with InFlight Leadership and the Safety Department on RFI submission to FAA * Maintains InFlight RFI archive * Regulatory Reporting for Passenger FAR Violations * Compiles, creates, and submits required 14 CFR Parts 121.575 and 121.580 reports to the FAA * Schedules and facilitates FAA interviews with flight attendant(s) * Maintains the required reporting 121.575 and 121.580 archive and database * Automated External Defibrillator (AED) and Emergency Medical Kit (EMK) * Receives the AED and EMK information from Manager InFlight Standards and attaches to applicable reports * Voluntary Disclosure Reporting (VDR) * Receives information for potential VDRs and works with InFlight leadership on determining submission * Submits information, including written reports, into VDRP website and completes notification to the FAA within the regulatory timeframes * Compiles and submits VDRP comprehensive fixes * Assigns and forwards surveillance for VDRP closure * Attends VDRP meetings and calls * Other Duties * Prepare IOR and regulatory violation data for leadership safety meetings * Coordinates with InFlight departments on received and submitted correspondence letters and maintains InFlight FAA correspondence archive * Attends required Company meetings, training, workshops, and seminars
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