In Room Dining Server

				Overview:

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities:

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
* Set-up and deliver all VIP amenities.
* Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.
* Answer the telephone according to standards.
* Be familiar with the operation of the P.O.S system.
* Deliver orders according to established standards.
* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
* Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
* Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
* Prepare and deliver amenities. Replenish as needed.
* Call all guests before delivery of order.
* Have a thorough knowledge of menus and current specials and up-sell items to guests.
* Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.
* Perform cashiering functions by closing checks and preparing end of shift paperwork.
* Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.  Report all communications to immediate shift supervisor.
* Perform all cash handling responsibilities in accordance with Highgate policies and procedures.
* Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position.
* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
* Communicate guest needs to proper department.
* Handle guest's complaints and communicate to management.
* Ensure overall guest satisfaction.

Qualifications:

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
* High School diploma or equivalent and/or experience in a hotel or related field preferred.
			

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Highgate Hotels

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