In Home Services Trainer II
US-IL-Lisle
Attract-careers1
Req #: 96763
Type: Fulltime-Regular
|
|
||||||||||
|
|||||||||||
Overview: The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives. Responsibilities: The Trainer II designs and delivers comprehensive training and development programs to meet organizational needs. This role ensures the successful onboarding of new-hire technicians, as well as those who support them, including managers and inventory staff. Additionally, the Trainer II facilitates ongoing skills certifications as directed by the business, equipping employees with the expertise needed to exceed customer expectations for workmanship and service. Key Responsibilities: * Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations * Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops * Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials * Executes testing and evaluation procedures to be used at completion of courses * Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation, network security and leadership development Qualifications: Education and Experience: * Bachelor's degree or one year of related experience preferred but not required Skills and Qualifications: * Ability to effectively interact with all levels of organizational staff * Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills * Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment * Ability to lift up to 65 pounds * Ability to travel +/-25% to support training initiatives, directed by business needs Visa sponsorship not available for this role
Share this job:
