Ideal Services Agent (Operator)

				Overview:

To direct and assist guest and employees with communication needs in accordance with Omni standards.

Responsibilities:

* Answer incoming telephone calls to the hotel efficiently and courteously. 
* Direct phone calls and messages to appropriate personnel or guest. 
* Assist all guests and employees. 
* Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. 
* Recording and making Wake up calls. 
* Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

Qualifications:

* Computer skills required. 
* Must have the ability to work alone, with others, and remain at work station for entirety of shift. 
* Must be able to work a flexible schedule including, weekends and holidays. 
* Must have customer service experience with excellent written and especially verbal communication skills. 
* Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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