IVR Developer
US-PA-Harrisburg
Global Data Consultants
Req #: 3889
Type: Hourly
|
|
|||||||||
|
||||||||||
Overview: GDC IT Solutions is currently seeking an IVR Developer to join the Contact Center Platform team in a hybrid capacity. This position requires at least one day per week on-site in Harrisburg, PA, with flexibility to work in-office up to five days per week as needed. Candidates must be Pennsylvania residents and able to provide occasional 24/7 support. Responsibilities: * Develop and maintain IVR applications using Concentrix platforms, including Intervoice Development Studio and Interaction Composer * Integrate telephony systems with other contact center products * Write, test, and debug code using ECMAScript or JavaScript and C#/VB.NET for ancillary applications * Design, build, and maintain scalable and efficient code solutions from specifications * Execute unit and functional tests to ensure code quality and application stability * Document code changes and technical designs clearly and thoroughly * Participate in code reviews and broader technical reviews to ensure high-quality output * Collaborate with Senior Developers on task estimation, solution design, and prototyping * Provide support for production systems, including troubleshooting, incident resolution, and patches * Participate in the on-call support rotation for 24/7 production system support * Follow established software development methodologies and coding standards Qualifications: * Bachelor's Degree in Information Technology, MIS, Engineering, or related field (or equivalent experience) * At least 3 years of programming experience * Experience developing IVR applications and working with telephony systems * Proficiency in programming languages including Java EE, JavaScript, and SQL * Familiarity with SOAP, REST, and API management * Experience with SDLC methodologies and software engineering best practices * Understanding of both relational and NoSQL databases * Strong written and verbal communication skills
Share this job:
