ITSM/DevOps Manager
US-CO-Englewood
Attract-careers1
Req #: 87723
Type: Fulltime-Regular
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Overview: Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow. Responsibilities: The ITSM/DevOps Manager role is to gather, analyze, and develop automation processes necessary in improving the productivity of software release processes thereby achieving the desired business goals, objectives, and needs at DISH. The team's focus is to build a smooth and stable CI/CD development process in order to support DISH's Software releases and ensure that they have a smooth release in the test and production environments in a timely manner so that the business requirements are met from a release management perspective. Key Responsibilities: * Responsible for leading a team of professionals in the areas of Change, Problem, DevOps/Software Configuration Management, and ITSO Metrics * Create an environment that supports customer self-service and automation of routine service requests * Foster continuous service delivery optimization and improvement * Develop self-auditing and compliance capabilities around ITSO procedures * Develop and implement a strategy and roadmap for organizational excellence in the application of ITSO services, procedures, and tools * Oversee the process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams * Develop performance measures and consistently report metrics to IT Services Leadership team * Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis, and metrics reporting, and through regular engagement with stakeholders * Provide direction and goal setting on strategy and operations * Provide tactical and strategic recommendations based on ITSO key performance measures * Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization * Establish and run Advisory Group reviews with stakeholders * Mentor service and process managers on ITSO concepts * May be responsible for on-call duties and response to emergencies on-site as needed * Building and setting up new development tools and infrastructure * Understanding the needs of stakeholders and conveying this to developers * Working on ways to automate and improve development and release processes * Testing and examining code written by others and analyzing results * Ensuring that systems are safe and secure against cybersecurity threats * Identifying technical problems and developing software updates and 'fixes' * Working with software developers and software engineers to ensure that development follows established processes and works as intended * Planning out projects and being involved in project management decisions * Hire and Train employees to be successful * Craft communications possibly to leadership and the entire company * Other related duties as assigned Qualifications: Education and Experience: * BA/BS or MA/MS preferred plus 4-8 years of progressively related experience * Experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, Git,Team Foundations Server, Artifactory, ServiceNow or similar technologies * Experience Managing a team of IT professionals Skills and Qualificiations: * Proficient with code repository software. Examples include: GIT, Subversion, Azure DevOps Server, Artifactory * Working knowledge of databases and SQL. Examples include: Oracle, MySQL, Microsoft SQL Server, Mongo, Postgres * Deployment Automation tools: Jenkins, GIT pipelines, Azure DevOps Pipeline * Designing Change Control processes in a large enterprise * Designing Problem Management processes in a large enterprise * Ability to present key metrics to senior management * Excellent communication skills * Ability to effectively deliver information at executive levels and the entire organization * Other preferred software experience: Webmethods, Batches, Java, Visual Studio, Putty, Google Gsuite
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