Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you a ServiceNow ITOM expert who thrives on connecting complex data landscapes and turning them into powerful, business-driving solutions?
Do you enjoy working at the intersection of CMDB, Discovery, Cloud, and IT Asset data - while influencing customers with thought leadership and technical excellence?
If so, this is your opportunity to join a high-impact consulting team delivering transformative ServiceNow ITOM and ITAM solutions across EMEA.
As a Subject Matter Expert in ServiceNow, you will:
* Lead technical delivery of ITOM/ITAM implementation projects
* Design and configure CMDB, Discovery, Operational Intelligence, and Cloud integrations
* Connect enterprise data sources (Intune, SCCM, JAMF, cloud APIs, security tools, etc.)
* Advise customers on best practices and long-term platform strategy
* Run technical workshops and guide future-state solution design
* Ensure solutions align with ServiceNow standards and deliver measurable outcomes
You'll work across public/private cloud, enterprise infrastructure, and modern environments - turning complex IT landscapes into trusted, governed CMDB ecosystems.
Qualifications:
* Multiple years of ServiceNow experience with strong ITOM focus
* Deep knowledge of CMDB, Discovery, and ITIL models
* Experience with cloud platforms (AWS, Azure, GCP)
* Strong infrastructure background (Windows/UNIX, network, compute, storage)
* Scripting skills (PowerShell, Python, JavaScript, etc.)
* Experience with integrations (REST, SOAP, APIs)
* ServiceNow CSA and CIS-ITOM required (CIS-SAM/Discovery a plus)
* Strong consulting mindset, communication skills, and customer focus
* Fluent English
Join us to shape enterprise IT operations across EMEA - combining deep technical expertise with real customer impact.
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