IT Technician

				Overview:

Colliers Engineering & Design is seeking a tech-savvy problem solver who loves helping people! As an IT Technician, you'll troubleshoot computer, hardware, and software issues while keeping things running smoothly-and making users' days better with your top-notch support skills.

Love technology and solving problems? Apply today and bring your skills to a team that values curiosity, creativity, and great support!

Responsibilities:

* Collaborate with other departments within the organization.
* Respond to tickets in accordance with SLA guidelines.
* Serve as the first point of contact for helpdesk inquiries.
* Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
* Image computers when necessary.
* Install and configure hardware and software.
* Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
* Provide onsite and remote support to end users.
* Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
* Set up new workstations for users (deploying equipment, checking over account setups).
* Ability to work in Active Directory.
* Create documentation for staff for training purposes.
* Solid understanding of computers, networks, software and Windows Operating Systems.
* Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
* Basic understanding of firewalls.
* Previous experience with remote support tools.
* Experience using ticketing systems such as Service Now.
* Participate in rotating schedule for New Hire training.
* Must be able to foster good relationships with the team and organization.
* Ability and willingness to quickly learn new technologies and software.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
* 0-2+ years of experience in desktop support or related field.
* Experience IT service management methodologies.
* CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
* Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
			

Apply

Share this job:

Share this Job

View company profile

Colliers Engineering & Design

Connect To Our Company