IT Technician

				Overview:

Colliers Engineering & Design is looking for a tech savvy problem solver who genuinely enjoys helping others. We're hiring an IT Technician for our Holmdel, NJ office. We are looking for someone who thrives on tackling computer, hardware, and software challenges while keeping our team productive and supported.

In this role, you'll be the go to expert who ensures smooth daily operations, delivers exceptional user support, and makes a real impact across the organization.

If you're passionate about technology, love digging into solutions, and want to be part of a team that values curiosity, creativity, and outstanding service, we'd love to hear from you, apply today!

Responsibilities:

* Collaborate with other departments within the organization.
* Respond to tickets in accordance with SLA guidelines.
* Serve as the first point of contact for helpdesk inquiries.
* Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
* Image computers when necessary.
* Install and configure hardware and software.
* Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
* Provide onsite and remote support to end users.
* Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
* Set up new workstations for users (deploying equipment, checking over account setups).
* Ability to work in Active Directory.
* Create documentation for staff for training purposes.
* Solid understanding of computers, networks, software and Windows Operating Systems.
* Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
* Basic understanding of firewalls.
* Previous experience with remote support tools.
* Experience using ticketing systems such as Service Now.
* Participate in rotating schedule for New Hire training.
* Must be able to foster good relationships with the team and organization.
* Ability and willingness to quickly learn new technologies and software.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
* 0-2+ years of experience in desktop support or related field.
* Experience IT service management methodologies.
* CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
* Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
* Customer service mindset.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills.
* Familiarity with computer hardware including servers, switches, network devices, etc.
* Familiarity with Microsoft desktop operating systems and applications.
* Pro support M365: Word, Excel, Outlook, PowerPoint.
* Must have the ability to effectively administer troubleshooting procedures.
* Must be able to work in a collaborative team environment.
* Ability and willingness to travel to client sites as needed.
* Ability and willingness to work overtime when needed.

Compensation: $19.00 to $28.00 per hour (depending on qualifications)
			

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