IT Technician

				Overview:

Colliers Engineering & Design is seeking a tech-savvy problem solver who loves helping people! We are seeking an IT Technician to join our Miami, FL office. As an IT Technician, you'll troubleshoot computer, hardware, and software issues while keeping things running smoothly and making users' days better with your top-notch support skills.

Love technology and solving problems? Apply today and bring your skills to a team that values curiosity, creativity, and great support!

Responsibilities:

* Collaborate with other departments within the organization.
* Respond to tickets in accordance with SLA guidelines.
* Serve as the first point of contact for helpdesk inquiries.
* Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
* Image computers when necessary.
* Install and configure hardware and software.
* Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
* Provide onsite and remote support to end users.
* Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
* Set up new workstations for users (deploying equipment, checking over account setups).
* Ability to work in Active Directory.
* Create documentation for staff for training purposes.
* Solid understanding of computers, networks, software and Windows Operating Systems.
* Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
* Basic understanding of firewalls.
* Previous experience with remote support tools.
* Experience using ticketing systems such as Service Now.
* Participate in rotating schedule for New Hire training.
* Must be able to foster good relationships with the team and organization.
* Ability and willingness to quickly learn new technologies and software.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
* 0-2+ years of experience in desktop support or related field.
* Experience IT service management methodologies.
* CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
* Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
* Customer service mindset.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills.
* Familiarity with computer hardware including servers, switches, network devices, etc.
* Familiarity with Microsoft desktop operating systems and applications.
* Pro support M365: Word, Excel, Outlook, PowerPoint.
* Must have the ability to effectively administer troubleshooting procedures.
* Must be able to work in a collaborative team environment.
* Ability and willingness to travel to client sites as needed.
* Ability and willingness to work overtime when needed.
			

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