IT Technical Support Officer

				Overview:

* IT Technical support Officer
* Working at Dubai, UAE

Our ICT teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled every day, we need people who are skilled in making sure effective IT support is available in the right place and at the right time.

This position is offered on a 6-month contract basis and requires the candidate to work from the office. If you're interested, please apply.

Responsibilities:

* Provide Level 1 and 2 support to internal users during the Windows 11 upgrade project.
*  Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
* Ensure user readiness before migration and provide post-migration support.
* Work closely with the IT Service Desk to escalate and track incidents as needed.
* Maintain accurate documentation of issues and resolutions within the ticketing system

Qualifications:

* Minimum Degree in IT or equivalent
* 1-3 years' experience with IT infrastructure and service support
* Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
* Hands-on experience with mass upgrade/migration scenarios (Windows 10 to Windows 11 preferred)
* Team player and able to work with minimal supervision
* Service-minded and good problem-solving skills
* Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
* Certification in ITIL/ISM or similar (Advantageous)
			

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