Overview:
Being in a Service Desk analyst will get a mass knowledge in multiple application.
There are chances of basic knowledge learning curve in the desired application we wish for.
Responsibilities:
FLR and FCR are the main key responsibilities where the % of the ticket resolved should be hign
Average Speed of Answer and abandon calls should be reduced.
CSAT should be high
Overall supportive and a key player for the team.
Communication skills needs to be great
Technical knowledge for Service Desk is mandatory
Qualifications:
Qualification:
1) Should be a Degree holder (Graduate)
2) 2+ years of Experience in Technical/Service Desk
3) Knowledge required on Active Directory, SNOW, Azure, Bitlocker, Basic computer troubleshooting skills and Excellent communication skills
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