IT - TELECOM SPEC I
US-WA-Wenatchee
External
Req #: 14001
Type: Full-Time
|
|
|||||||||
|
||||||||||
Overview: Under direct leadership from the Telecom Manager, and in guidance and consultation with the Senior Telecom Specialist, this position is a member of a Telecommunications support team responsible for implementing, supporting, maintaining and troubleshooting the enterprise telecommunications infrastructure. Position Reports To: IT Telecom Manager Responsibilities: * Creates and maintains unified communications systems and documentation. * Administers voice mail, ACD and call accounting systems. * Manages and maintains unified communication management tools. * Assists in M/A/C requests for extensions, physical moves, replacements. * Schedules and performs regular updates and upgrades on unified communication systems. * Assists in maintaining written telecom equipment standards. * Deploys and maintains desk and wireless telephone systems & devices. * Works to resolve all issues in a timely manner. * Provides reporting that proactively identifies more complex problem areas with trending activities. * Performs and manages problem identification, isolation, resolution, and solution documentation. * Assists in the development of implementation plans for requested projects. * Prepares documentation and evidence to support requested fixes and changes. * Follows change management procedures and requirements provided by the organization. * Updates all supported platforms documentation to reflect change. * Participates in on-call rotation and responds in a timely manner as defined by management. * Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications: Required: * 2+ years telecom experience supporting PBX, VoIP and Voice Mail. * Experience supporting ACD and call accounting systems. * Experience supporting vendor provided telecom circuits & managing issues with external telecom vendors. * Experience with TCP/IP, routers/switches and wireless networks. Preferred: * AA/BS/BA or comparable experience. * NEC Certification (PBX, ACD, Voice Mail, Global Navigator, MA4000, VoIP)
Share this job:
