Overview:
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
Responsibilities:
* User account administration for network, e-mail, and other applications
* Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
* Research and resolve technical problems of equipment and software applications
* Respond to tickets, telephone calls, e-mails, and requests for technical support
* Document, track, and monitor problems to ensure timely resolutions
* Testing of new technology and applications
Qualifications:
* Bachelor's degree in Information Systems, Information Technology or other IT related field
* 1+ years of experience in a Help Desk or IT Support type role
* Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
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