IT Support

				Overview:

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries.

Responsibilities:

* Administrate user accounts for network, e-mail, and other applications;
* Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
* Identify, research and resolve technical problems of IT equipment and software applications;
* Respond to IT tickets, telephone calls, e-mails, and requests for technical support; 
* Document, track, and monitor problems to ensure timely resolutions; and
* Communicate and collaborate with a regional/global IT team members to advance IT initially;
* Rotating shift. 

Qualifications:

* Fluent in English (both written and verbal)
* Associate's degree in Computer Science or Information Technology;
* At least 1 year of experience in a help desk or IT Support role; and
* Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus.
			

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Medpace, Inc.

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