IT Support Engineer - Tier 2
UK-London-Farringdon
Resource Experience Limited
Req #: 15051
Type: Permanent Full-Time
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Overview: IT Support Engineer - Tier 2 Full time, Permanent Salary: up to 40,000 per annum + annual company bonus Working: Monday to Friday, 35 hours per week Location: Farringdon, London EC1R (On-site) Onboarding: Initial training at Winnersh HQ, Berkshire RG41 (Travel Expenses/Accommodation paid) As an IT Support Engineer at Smollan, you will be the backbone of our Farringdon office's technical operations. This isn't just about closing tickets; it's about providing high-touch service, identifying trends to prevent future issues, and acting as a technical escalation point within our Helpdesk team. You'll have the autonomy to work solo on projects while remaining a vital part of a collaborative national team. What You'll Be Doing * Service Excellence: Manage the full lifecycle of IT tickets, ensuring all issues are resolved or escalated within SLAs while keeping users updated. * Technical Support: Install, maintain, and troubleshoot hardware (PCs, Laptops, Printers) and software environments. * Infrastructure & MDM: Use Microsoft Intune for device deployment and manage Active Directory (On-prem & Azure) environments. * Process Improvement: Identify recurring technical "pain points" and recommend procedural changes or documentation updates to provide long-term solutions. * Connectivity: Support and maintain LAN/WAN (TCP/IP) networking to ensure zero downtime for the team. What You Will Bring * Technical Stack: Deep knowledge of Windows 11, Microsoft 365/Azure, and Apple MacBooks. * Mobile Device Management: Hands-on experience with Intune for deploying laptops and mobile devices. * Customer First Mindset: The ability to communicate complex technical issues to non-technical users of all seniority levels. * Problem Solving: A sharp, analytical mind that looks for "root causes" rather than just "quick fixes." * Networking: A solid grasp of LAN/WAN and TCP/IP configurations. * Bonus Points: Experience working within an ITIL framework * Familiarity with Google Workspace administration. What We'll Offer You * Competitive salary + annual company bonus * 24 days annual leave + bank holidays (increasing 1 day per year up to 29 days) * Benefits include: Pension (4%), Medicash, Life Assurance, Electric Vehicle Scheme, GymFlex, WeCare ERP, Perkbox, Taste Card. * Ongoing support to enable you to fulfil your role to the best of your potential. * Opportunity to work in a dynamic and innovative environment. * Career growth and development opportunities. * Supportive and inclusive company culture. Ready to Apply? If you have the passion and the technical "know-how" to drive our IT estate forward, apply today! Note: We move fast. Applications are reviewed on a rolling basis, and we may close this vacancy early.
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