IT Support Engineer Intern
MX-Puebla
Chile / Mexico
Req #: 6298
Type: Full-Time
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Overview: Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. Responsibilities: For us, an internship is more than just checking a box. It's about learning and developing your skills and exploring your curiosity to figure out what you like or want to do next as you launch your career. You'll be given tools to learn alongside your team and work on relevant projects that make a difference on college campuses, impacting students just like you. We value our interns highly and our program has been highly successful, in fact some of our most senior leaders came-up through our program and have continued to make a mark because of our collaborative and supportive culture. 2024 Vault Rankings #1 Tech & Engineering #2 Overall Internship Program #3 Racial & Ethnic Diversity #1 Software Engineering & Development #1 Sales, Marketing, & Communications #4 LGBTQ+ Diversity #5 Quality of Life As an IT Support Engineer Intern you will specialize in troubleshooting technical issues for end users. These issues could be either hardware or software related, and it's the IT Support Engineer's job to diagnose where the problem is and implement a solution for the user. A successful IT Support Engineer will be comfortable communicating with users and educating them on systems and services. An IT Support Engineer Intern will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements. Where you will make an impact * Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams. * Expertise with the following: Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio. * Maintains awareness of new and emerging technologies and products provided by IT. Coordinate with other departments and business stakeholders on technology deployments, system upgrades, and maintenance outages. * Communicate maintenance schedules, operational issues, and impacts to IT management and business users. * Encourage communication of innovative ideas, solutions, suggestions, and problems. * Provide feedback regarding IT methodologies, standards, and industry-leading practices. * Research and implement tools and technology that will enhance the way we provide services to our employees. * Ensures timely resolution/referral of employee's problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal. * Facilities support, including Audiovisual systems What will you bring * Knowledge in the Windows OS and core desktop software configuration * Technical skills in designing, documenting, and implementing projects * Ability to triage systems down situations * Solid understanding on mobile devices (iPhone, Android) * Understanding of MacOS, iOS configurations and support * Understanding of the product flow patch management, software distribution/deployment, and imaging technologies (such as IBM BigFix) * Knowledge of end user applications and hardware including: * Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops
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