Overview:
Provide advanced technical support and resolution for the IT support team via remote control, telephone, and desk-side support. Manage requests via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.
Responsibilities:
* Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
* Track work in Incident Management software and contribute to technical knowledge base, documentation, and user training.
* Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.
* Perform installation of new computer systems, peripherals, software, and network equipment.
* Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
* Comply with standards of service established by IT to ensure quality customer service.
* Be available to work outside of an established schedule as needed to meet critical deadlines.
* Actively participate in special projects as assigned.
* Practice safe work habits.
* Perform other duties as requested by leadership.
Qualifications:
* At least 2 years of progressive experience in an MIS system or related field.
* Excellent interpersonal and technical support skills.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Thorough understanding of information technology, microcomputer hardware and software and networking principles.
* Experience in a hotel or related industry.
Share this job:
Share this Job
