IT Specialist / Customer Support Professional
US-NJ-Newark
Careers (External)
Req #: 7201
Type: Full-Time
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Overview: GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Newark, NJ. Responsibilities: * Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation. * Install software patches, updates, and upgrades, including remote server and workstation administrations. * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance. * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. * Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment. Qualifications: High School with 6 - 9 years customer support (or commensurate experience) Required Skills and Experience * Experience supporting Microsoft Windows environments and Microsoft software * Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance Preferred Skills and Experience * A bachelor's degree is an asset * ITIL Foundations v4 * Security+
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