IT Services Coordinator
US-PA-Harrisburg
Global Data Consultants
Req #: 3976
Type: Salary
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Overview: GDC IT Solutions is currently seeking IT Services Coordinator to work in a hybrid capacity with the Enterprise Data Center (EDC) in Harrisburg, Pennsylvania. This role requires candidates to be within commuting distance of Harrisburg and offers a collaborative environment focused on hosted application services, infrastructure planning, and IT service management. Responsibilities: Responsibilities * Manage agency documents supporting EDC hosted applications and services in MS, MSL, Colo, Cloud, and SDC environments. * Gather and verify requirements related to infrastructure sizing, migration timelines, service levels, and compliance with EDC standards and policies. * Author solution proposal documents including hardware, software, services, cost models, and transition plans. * Transform customer requirements into technical specifications such as server and storage sizing, licensing, and support levels. * Coordinate Service Requests in ServiceNow for technical change management. * Serve as a liaison between OA, ETSO, agencies, and commissions to ensure alignment and approvals. * Track and document solution proposal progress, approvals, and deployments. * Prepare periodic status reports, cost analysis, and performance metrics for leadership. * Provide consultative services for agency budget planning and future cost forecasting. * Lead and support process improvement initiatives to streamline service request workflow Qualifications: * At least 2 years of experience in an IT role. * Experience with hosted application environments including MS, MSL, Colo, Cloud, and SDC. * Knowledge of server, storage, and licensing sizing. * Proficiency with ServiceNow or similar ITSM tools. * Experience drafting solution proposals with detailed configurations and cost models. * Strong documentation and reporting skills including authoring technical/business documents and preparing status reports. * Proven ability to track and document proposal approvals and deployment progress. * Experience in customer-facing IT roles involving requirements gathering and consultation. * Familiarity with infrastructure sizing, migration timelines, cost estimations, and compliance assessments. * Experience managing change management requests in an enterprise environment.
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