IT Service Desk Analyst - Hybrid
US-KY-Louisville
Careers (External)
Req #: 22586
Type: Full-Time
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Overview: Find The Path for Your Career That Starts with Purpose at Signature! The IT Service Desk Analyst will be responsible for providing technical support and being the primary escalation point of contact before escalations are made to other Signature HealthCARE IT Services platform teams. Responsibilities: * Support and troubleshoot computing environments, including computer hardware, RDP, systems software, applications software, and all configuration setup for support center and remote users. * Monitor and identify any trends or irregular activities on incidents logged with the IT Service Desk that could relate to potential IT issues and escalate them to the IT Service Desk Manager. * Create and configure user accounts/permissions in Active Directory and Office 365. * Expertise in administration of Computer systems including Windows and Mac. * Demonstrated expertise and technical aptitude with Active Directory, MS Exchange/Office 365, Connectivity configuration experience (HTTP, SSL, FTP/Secure FTP, web folders, telnet), MobileIron ATP/INTUNE, LAN/WAN environments. * Comprehension of Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.). Qualifications: * Minimum five (5+) years' experience in Technical Support role. * ITIL v3 Foundation certification, CompTIA A+ and Network+ preferred. * CCNA or MCSA certifications preferred. * Experience supporting a wide-variety of hardware and software platforms, including: desktops, laptops, printers, peripherals, technical knowledge of Microsoft Windows 7 & 10 and MS Office 2013 and above (O365 preferred), and mobile devices. * Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. * Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity. * Strong analytical and problem solving skills.
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