IT SME Asset Specialist
US-Remote
Careers (External)
Req #: 7317
Type: Full-Time
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Overview: GovCIO is currently hiring a SME IT Asset Specialist (ServiceNow) to support our U.S. Coast Guard program. This position will be located within United States and will be a fully remote position. Responsibilities: The SME IT Asset Specialist will be responsible for maintaining asset records, supporting discovery and reconciliation activities, and ensuring asset data integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk, and other cross functional teams to support day-to-day asset management operations. Key responsibilities include: * Asset Lifecycle Support * Maintain accurate hardware and software asset records throughout the asset lifecycle * Support asset intake activities including receiving, assignment, and deployment updates * Update asset status, ownership, and location changes in ServiceNow * ServiceNow ITAM Operations * Perform daily asset updates in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules * Ensure asset records are complete, consistent, and aligned with defined data standards * Assist with workflow execution related to asset requests, moves, and returns * Discovery & Reconciliation Support * Assist with asset discovery validation and reconciliation * Identify and flag discrepancies such as missing, duplicate, or improperly assigned assets * Support cleanup of inaccurate or incomplete asset records * Inventory & Audit Support * Support physical and virtual inventory efforts, including wall-to-wall or targeted inventories * Assist with audit preparation by validating asset records and providing documentation * Follow established ITAM controls, SOPs, and governance processes * Reporting & Data Quality * Run standard reports related to asset inventory, lifecycle status, and compliance * Track and report on assigned asset management tasks and exceptions * Support data quality initiatives to improve accuracy and completeness of asset records * Collaboration & Customer Support * Work with service desk and IT support teams to resolve asset-related issues * Coordinate with logistics teams on asset receipt, shipping, and disposition activities * Provide basic guidance to end users on asset assignment and return processes * Qualifications: Bachelor's degree in computer science, information technology, or a related field with 10+ years (or commensurate experience). Required Skills and Experience * Current Clearance Required: Active Secret clearance * 10+ years of experience in IT Asset Management, IT Operations, or IT Service Management * Hands-on experience working in ServiceNow, preferably within ITAM modules * Understanding of IT asset lifecycle concepts and data management * Strong attention to detail and data accuracy * Ability to follow defined processes and documentation * Effective written and verbal communication skills Preferred Skills and Experience * Experience working with the United States Coast Guard and/or past DOD experience * Experience with ServiceNow Hardware Asset Management (HAM) * Exposure to asset discovery or inventory tools * Familiarity with ITIL concepts or ITSM processes * Experience supporting enterprise or regulated environments * ServiceNow or ITIL certification(s) a plus * Experience working directly with government leadership or senior military officials
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