IT Publisher Operations Analyst
MX-Mexico City
careers
Req #: 27323
Type: Regular Full-Time
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Overview: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. Responsibilities: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: IT Publisher Operations Analyst SoftwareOne Scope: Full time | Office: Mexico City | Hybrid This role plays a key role in the Software & Cloud Marketplace Delivery Model, offering early and direct access to clients. They have direct interactions with clients to ensure better end-to-end accountability for the respective quote process. How a day-to-day would look like in this role * Manage a high volume of vendor-related procurement cases monthly (approx. 100 per person). * Maintain clear case organization and ongoing follow-up with both internal clients and external vendors. * Understand both internal workflows and external vendor processes. * Request quotes from publishers and ensure timely delivery to customers. * Maintain accurate brand catalog knowledge to improve service quality. * Vendor engagement. Qualifications: * Bachelor's degree in business administration, International Business, IT, or a related field (or equivalent experience). * Experience in Publisher or Vendor Management within the software or IT industry (required), ideally with exposure to commercial processes, partner operations, or sales support. * Support customer with vendor know-how and proactive sales activities. * Demonstrate a strong customer-focused mindset, maintain a clear sales-oriented approach. * Advanced English is a must (minimum B2+). * Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow). Desired Qualifications: * Understanding of software licensing models, cloud services, and SaaS procurement. * Exposure to North American clients and exchange programs. * Experience in pricing negotiation, supplier management, and researching multiple data sources. Soft Skills: * Customer oriented, active listening. * Analytical abilities. * Team-oriented, reliable. * Proactive and motivated to take initiative. * Organization: Excellent multitasking and time management skills. * Meticulous: Strong attention to detail. ________________________________________________________________ Why should you join the team? * Employee Recognitions Programs * A variety of training and development opportunities * A work-life balance * Vacations * Employee Referral Bonus Program * Multicultural team interaction * Giving back to society- employee initiatives * ONE TREE PLANTED -> one tree for each hiring globally. * Corporate events/ team buildings ________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
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