IT Operations Analyst - hybrid in Pittsburgh, PA
US-PA-Pittsburgh
careers
Req #: 21581
Type: CTH
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Overview: Location: Hybrid in Pittsburgh, PA Job Type: Contract/Contract to Hire Shift: 11pm-7am (Sunday-Thursday) Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Operations Analyst 1 position. Responsibilities: * Troubleshooting and resolving remote hardware, software, and network issues * Identification and triage of indents and requests * Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity * Monitoring Production Batch (Mainframe and Distributive) * Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules * Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings * Developing new processes and procedures to enhance operations * Creating and maintaining accurate documentation/procedures * Communicating status updates with key stakeholders during major incidents * Strong communication, organization, and planning skills Qualifications: 5+ years' of Help Desk/Operational experience * Operations * Creating and maintaining accurate documentation/procedures * Communicating status updates with key stakeholders during major incidents * Developing new processes and procedures to enhance operations * Following and checking that all processes and procedures are met * Team is meeting operational goals * Helping to build knowledge base * Ensuring compliance * Technical * VPN issues * Password resets * Locked Screens * Plus * A+ Certification * ITIL * Control M- Batch Monitoring tool
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