IT Manager - Manufacturing and Distribution
US-CO-Englewood
Attract-careers1
Req #: 95741
Type: Fulltime-Regular
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Overview: Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization. Responsibilities: Key Responsibilities: * Act as a leader and mentor for the M&D IT development and support teams, fostering a culture of continuous improvement, accountability and collaboration * Oversee a portfolio of IT projects, ensuring on-time, within-budget delivery, and manage staffing (recruitment, onboarding, training) to maintain appropriate team capacity * Direct the Software Development Life Cycle (SDLC) for all in-house/customized applications, including roadmap development, sprint planning, defining coding standards and managing product quality * Oversee application support SLAs and incident management, guiding technical teams in complex troubleshooting, root cause analysis and implementing comprehensive monitoring/alerting * Manage the backlog (support, enhancements, projects), prioritize workloads for developers, assist with requirements gathering and consistently report progress to stakeholders * Own User Acceptance Testing (UAT), change management, production validation for all go-live events and coordinate system changes with other IT groups via the Change Advisory Board (CAB) * Act as the Customer Success Manager (CSM) and Subject Matter Expert (SME) between M&D IT and Operations, translating complex terminology and working with vendors for required enhancements * Define problem areas across teams/enterprise levels, recommend changes to increase productivity/quality/efficiency and develop reporting to monitor usage, accuracy and capacity utilization Qualifications: Education & Experience: * BS/BA Degree required in IT Systems, Computer Science or Industrial Engineering * MS/MBA Degree preferred * Certification in improvement methodologies such as Six Sigma, Lean, TQM, or PMP preferred * Minimum 2 years leadership experience * Proficient in Warehouse Management Systems (Manhattan Scale is preferred), JavaScript, .NET, Python or SQL Skills and Qualifications: * Enthusiastic and dynamic presentation skills for training and demos to all levels of the enterprise * Ability to effectively troubleshoot system issues and resolve promptly with minimal direction * Ability to build strong relationships with various levels of employees and various departments * Proven communication and influence skills; the ability to work broadly across disparate groups to gain agreement on direction, mediate and integrate opinions into a cohesive strategy and present options/recommendations Visa sponsorship not available for this role
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