IT Generalist (Hybrid Schedule)
US-VA-Fairfax
Careers (External)
Req #: 6591
Type: Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: GovCIO is currently hiring for an IT Generalist 2/Tier 1 Service Desk Technician to provide IT support and troubleshooting to all GovCIO employees and subcontractors. This position will be located in our Northern Virginia office locations and will be a hybrid(may be subject to change) position. Responsibilities: Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming. * Confers with staff, users, and management to establish requirements for new systems or modifications. * Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. * Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. * Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. * Develops training materials and procedures, and/or trains users in the proper use of hardware and software. Qualifications: Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience * Clearance Required: no * A minimum 1 year experience as a Help Desk Technician * Excellent technical knowledge of computer hardware. * Hands-on Windows 10/11 troubleshooting * Mac troubleshooting skills. * Microsoft Office including O365 installation and troubleshooting * Knowledge of ITIL processes * Basic Network troubleshooting skills including Wireless and LAN * Experience using ITSM system with SLA's (ManageEngine a plus) * Experience utilizing Bitlocker or other encryption tools * Experience with inventory management, receiving, ticket routing and ticket QA Preferred Skills and Experience * Ability to work a 10 am - 6 pm or 11 am- 7 pm shift a plus. * Ability to travel out of state for project tear downs/support.
Share this job:
