IT Field Services Engineer
US-IA-Cedar Rapids
Suffolk Construction Company
Req #: 9538
Type: Regular Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: About Suffolk Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here. Position Summary The IT Field Services Engineer - Mission Critical serves as a trusted technology partner of Suffolk's Mission Critical Center of Excellence, embedded on-site at active job locations to deliver reliable, high-performance technology enablement and frontline service delivery. This role ensures seamless daily operations across IT infrastructure and operations - including endpoint computing, networking, wireless connectivity, collaboration suites, construction-specific applications, and enterprise systems. Success in this position hinges on a service-first mindset and embracing Suffolk's core values. You'll be the face of IT in the field-proactively engaging with project teams, anticipating needs, resolving issues before they escalate, and ensuring technology never becomes a blocker to project execution. The ideal candidate is a self-directed, hands-on professional who thrives in dynamic construction environments, takes pride in enabling others, and is comfortable traveling to job sites nationwide to deliver consistent, white-glove support. Responsibilities: * Serve as the primary technology point of contact at assigned jobsite(s), ensuring seamless daily operations across IT infrastructure, end-user computing, and construction-specific and enterprise applications. * Provide hands-on technology enablement, including setup, configuration, and troubleshooting of jobsite equipment - laptops, printers, network gear, wireless systems, audio/visual tools and construction technology hardware and software. * Act as the escalation point for field-based IT issues requiring advanced troubleshooting and coordination with enterprise IT teams. * Deliver high-quality, responsive service to field personnel and project leadership, with a particular focus on executive and VIP needs. * Deploy and maintain internet circuits, firewalls, switches, and wireless infrastructure at remote job sites, ensuring network performance and uptime. * Ensure consistent adherence to IT standards, processes, and security protocols across project locations; contribute to improving documentation and field procedures. * Partner closely with construction and field operations teams to anticipate needs, proactively resolve friction points, and ensure technology accelerates-not impedes-project delivery. * Provide training and onboarding for new users at project sites, guaranteeing smooth ramp-up of digital tools and systems. * Maintain detailed records of assets, configurations, and service activities at assigned locations. * Travel regularly (up to 25%) to mission critical job sites nationwide to provide in-person technology support, implement infrastructure, and maintain continuity of operations. * Support IT-related activities for project milestones, including site mobilization, turnover, and demobilization. * Execute all responsibilities with a focus on safety, reliability, and operational excellence. Qualifications: * Bachelor's degree in Information Technology or related field preferred; equivalent experience considered. * 3-5+ years of experience in IT, including Service Desk operations, hardware deployment, and hands-on end-user support in a client or customer-facing role. * Ability to travel up to 25% to other job sites. * Strong working knowledge of Microsoft environments, including Windows OS, Microsoft 365, Teams, and foundational Azure administration. * Proficient in configuring and supporting infrastructure and endpoint hardware, including laptops, desktops, printers, mobile devices, firewalls, switches, wireless access points, and audiovisual systems. * Solid understanding of core networking and remote access technologies, including LAN/WAN, DNS, DHCP, TCP/IP, and VPN. * Familiarity with jobsite or remote connectivity technologies, particularly in rugged or mobile environments. * Experience using ITSM platforms such as ServiceNow to manage tickets, incidents, requests, and asset inventories. * Excellent troubleshooting and diagnostic skills, with the ability to resolve complex technical issues independently and escalate appropriately when needed. * Demonstrated ability to deliver white-glove service to VIPs and project leadership with professionalism and discretion. * Exceptional communication skills-clear, concise, and user-oriented-with a strong service mindset. * Highly organized with the ability to prioritize tasks and manage time effectively in a fast-paced, field-driven environment. * Experience documenting IT processes, writing job aids, and contributing to SOP development. * Familiarity with basic audio/visual setup and troubleshooting in conference or field environments. * Willingness to work within a structured IT operating model, with a focus on consistency, documentation, and continuous improvement. * Basic project coordination skills, especially around jobsite mobilization and technology readiness. * Must be able to lift up to 50 pounds and operate in a variety of on-site physical environments. * Valid driver's license and reliable transportation required. * Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. * Bonus: Familiarity with construction jobsite operations, tools (e.g., Procore, Revit, Bluebeam), or working in industrial/field-based environments is beneficial but not required. #LI-RR1 #MCHIRING
Share this job:
