IT Customer Support Professional
US-NY-New York
Careers (External)
Req #: 6788
Type: Full-Time
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Overview: GovCIO is currently hiring for an IT Customer Support Professional with an active Secret clearance to provide outstanding support to users, as well as deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in New York, NY, and will be a fully on-site position. Responsibilities: * Provide outstanding support to users. * Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation. * Install software patches, updates, and upgrades, including remote server and workstation administrations. * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. * Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment. * Share knowledge with more junior team members. Report team and individual performance to SLAs/KPIs. Qualifications: High School with 3 - 6 years IT customer support (or commensurate experience) * Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.
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