IT Construction MAC Cabling Specialist - Digital Technology Services
US-NJ-Edison
Hackensack Meridian Health
Req #: 170699
Type: Full Time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Digital Technology Services (DTS) Construction, Moves, Adds, and Changes (MAC), & Cabling Specialist is responsible for the execution of multiple projects and moves simultaneously across a wide range of customer groups across the Hackensack Meridian Health (HMH) network. Ensures DTS and construction standards are followed, helps the team perform quality audits, punch lists, and ensures issues are re-mediated before the vendors are released from the project. Understands and executes network deployments and ensures that diversity requirements are met. Handles basic to moderately complex issues and problems, referring only more complex issues to a higher level. Responsibilities: A day in the life of a Digital Technology Services (DTS) Construction, at Hackensack Meridian Health includes: * Work with internal resources and third parties/vendors for the execution of projects that are completed on time, within budget, and to scope. * Install, diagnose, deploy, repair, maintain, and upgrade all workspace hardware and equipment to ensure optimal workspace performance. * Establish and maintain relationships with third parties/vendors. * Help maintain comprehensive project documentation. * Help the team plan, schedule, and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required. * Complete assigned tickets within Service Level Agreements (SLA). * Travel 50-75% of the time across the HMH Network. * Manage the incident and service queues, assigning work as appropriate. * Contribute to the achievement of established department goals and objectives. * Adhere to department policies, procedures, quality standards, and safety standards. * Comply with governmental and accreditation regulations. * Triage incidents and requests; resolve or route to the appropriate person or department. * Investigate and resolve customer concerns. * Build positive relationships with managers and staff in all areas. * Provide a satisfying customer experience by interacting in a kind and pleasant manner. * Prioritize and respond promptly based on severity levels to the needs of the customer. * Other duties and/or projects as assigned. * Adhere to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required: * Associate's degree in Business Management, Information Technology (IT), or other IT/Health field; and/or equivalent 2 years of experience, preferably in desktop support, including but not limited to deployment, cable management, and troubleshooting. * Ability to engage in multiple projects at the same time. * Ability to work independently. * Demonstrated critical thinking skills. * Excellent written and verbal communication skills. * Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms. Education, Knowledge, Skills and Abilities Preferred: * Minimum of 2 years of experience in Project Coordination or Moves, Adds, and Changes (MAC). If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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